Frequently Asked Questions
Yes, we offer free worldwide and reliable shipping for all orders.
Once your order is processed, our current estimated delivery time is approximately 10-13 business days.
Yes, you will receive a tracking number that you can use in our Order Tracking page.
Make sure you review all your details correctly before submitting your order. Please notify us immediately via email contact@japansakka.com if there is any incorrect information about your order. Unfortunately, no more changes can be applied once the package has been shipped.
Unfortunately, we cannot cancel an order if it has already been shipped. However, you can return the package to us after receiving it. It should be returned to us unused and undamaged within 30 days of reception. Please refer to our Terms & Conditions and Returns Policy for more information.
Unforeseen circumstances, holidays, or delays from local delivery companies might impact delivery times. If your tracking shows that the package is almost there, we kindly ask you to wait a bit more and apologize for the delay.
If you feel there is an issue with the tracking or the package delivery, our team will be happy to help you.
Yes, we offer free worldwide and reliable shipping for all orders.
You can use your promo codes directly in your shopping cart page during checkout. If your cart (with the items within) is eligible, the discount will apply to the total price.
Do you want to place a big order of shirts for a special occasion? We love being part of your stories and helping to create happy memories, don’t hesitate to contact us!
We believe in the power of our community and mutually beneficial arrangements. Many of you are rugby fans just like us and we can share the passion with others. A % of each sale made on Ruckby.com by your referrals will be given to you.
Absolutely! We have the most straightforward affiliate program. Whether you want to share our shirts with your family and friends or have a small/big community of followers, you can sign up for free in a few clicks.
It’s easy, if you are a customer or have created an account on Ruckby, you are automatically included in the affiliate program and can access your affiliate dashboard from your account. Otherwise, you can create your account in a few clicks directly from the Affiliate Program page.
Once you’ve created your account or logged into it, you need to go to your account page and open the Affiliation tab. Within the affiliate program dashboard, you can access various helpful information, request payouts, etc. Most importantly, you need to open the “Affiliate Links” tab, where you will find your personal affiliate link and start sharing it. You also have the possibility of creating custom affiliate links that redirect to specific pages of our store.
Don’t hesitate to contact us for more information.
Once your referral is fully confirmed, you may request a payout directly from your affiliate dashboard within your account page.
A payout for a referral commission will be possible after the 30 day return period has passed for a given order. It is necessary as we cannot provide commissions for refunded/canceled orders.
You can customize your shirt with a name and a number.
It is optional. You can choose to purchase the shirt as it is or customize it.
Yes, whether you choose to customize your shirt or not, it will not change the price of the shirt.
You may access your invoice, order details, affiliate dashboard, and other information directly within your account page. If you still need more information, don’t hesitate to contact us.
You may contact us through our Live Chat (when active), our Contact Form, or directly at contact@japansakka.com. Our team will get back to you very quickly.